Frequently Asked Questions
Find answers to common questions about our personalized videos.
How long does delivery take?
Standard delivery takes 1-2 days. If you choose Priority Delivery, your order skips the queue and is typically delivered within 24 hours. Once completed, we'll send your video directly to your WhatsApp for instant access!
Are the dancers getting paid fairly?
Yes, absolutely. This is the heart of our mission. We are in direct daily contact with our teams, ensuring they receive fair pay and support. Your order directly puts food on the table.
How can I contact you?
You can reach us instantly via WhatsApp - this is our primary and fastest communication channel! Simply click the WhatsApp button on our website or message us directly. We respond quickly to all inquiries about your custom African dance video. WhatsApp makes it easy to ask questions, share photos, and get real-time updates about your order.
What languages do you support?
We provide multilingual support to serve customers worldwide! Our team can communicate in:
• English
• French (Français)
• Hebrew (עברית)
• Russian (Русский)
• Spanish (Español)
• Portuguese (Português)
• Dutch (Nederlands)
• Italian (Italiano)
• Japanese (日本語)
• Korean (한국어)
• Swedish (Svenska)
• Swiss German (Schweizerdeutsch)
• And all major European languages
Contact us on WhatsApp in your preferred language, and our multilingual team will be happy to assist you with your custom African dance video order. Language is never a barrier to creating your perfect video greeting!
What can I write in the message?
Please keep messages positive and fun (Birthdays, Graduations, etc.). We do not accept insults, hate speech, or politically/religiously sensitive content. Need help with your message? Contact us on WhatsApp and we'll help you create the perfect greeting!
Can I choose the music?
Yes! You can let us choose the perfect song, or you can provide a specific song name or YouTube link when placing your order. You can also send us the music link via WhatsApp for quick confirmation!
What happens if I don't receive my video?
First, please check your WhatsApp messages and Spam/Junk folder. If it's not there, contact us immediately via WhatsApp (click the WhatsApp button on our website) or email us at support@wishesvideo.com. We keep backups for 1 year and will resend it for free! Our team responds quickly on WhatsApp to resolve any delivery issues.
Can I make changes after placing an order?
Please contact us on WhatsApp immediately. If the team hasn't started filming, we can help you edit. Once filming has started, we cannot change the script. WhatsApp is the fastest way to reach us for urgent changes!
Do you offer Refunds?
Since each video is personalized, we generally do not offer refunds once work is done. However, if we missed a deadline or made a mistake, we will absolutely make it right!
Will my video be posted on Social Media?
We respect your privacy. We will never post your video publicly without your explicit permission.
Can I send my photos via WhatsApp?
Yes, absolutely! WhatsApp is the best way to share photos for your custom video. Simply send us the photos you want to include when placing your order or after checkout. You can send multiple photos, and our team will review them to create your perfect personalized video. It's quick, easy, and secure!
Is WhatsApp delivery safe and secure?
Yes, completely safe! WhatsApp uses end-to-end encryption, which means your video and personal information are fully protected. Only you can access the video we send. Millions of people worldwide trust WhatsApp for secure communication and file sharing. Your privacy and security are our top priorities.
Do you serve international customers?
Absolutely! We proudly serve customers worldwide, with a special focus on Africa and international markets. Our authentic African dance teams create personalized video greetings for customers across the globe. WhatsApp makes it easy to communicate across borders with no extra charges.