Frequently Asked Questions
Answers about ordering, delivery, personalization, re-shoots, refunds, privacy, and support for WishesVideo personalized African greeting videos.
How long does delivery take?
Standard delivery is 1–2 business days after payment and receipt of complete materials. Paid rush orders are guaranteed within 12 hours. Our team is in Tanzania. Finished videos are delivered digitally by WhatsApp or email.
How do I order a personalized African greeting video?
Go to our main greeting-video page, choose a dance crew, upload your photo, enter the message for the board, choose a song, and complete checkout. The selected team then records the personalized performance for your order.
Are the dancers getting paid fairly?
Yes. We work directly with our performance teams and pay them for the videos they create. Your order also supports our meal-donation program.
Can I request a free re-shoot?
Yes, in qualifying cases. See the Free Re-shoot Policy for the current timing and conditions, or contact support if you are unsure whether your order qualifies.
How can I contact you?
Use the WhatsApp button on our website for quick order questions, or email support@wishesvideo.com. You can contact us before ordering to confirm timing, language, or personalization details.
What languages do you support?
You can submit board messages in many languages. If your order includes spoken lines or you need a specific pronunciation confirmed, contact support before ordering so we can check the request with the team.
What can I write in the message?
Please keep messages positive and fun (Birthdays, Graduations, etc.). We do not accept insults, hate speech, or politically/religiously sensitive content. Need help with your message? Contact us on WhatsApp and we'll help you create the perfect greeting!
Can I choose the music?
Yes! You can let us choose the perfect song, or you can provide a specific song name or YouTube link when placing your order. You can also send us the music link via WhatsApp for quick confirmation!
What happens if I don't receive my video?
If your delivery window has passed, check WhatsApp, email, and your Spam/Junk folder first. If the video is still missing, contact us through WhatsApp or support@wishesvideo.com and we will check the order.
Can I make changes after placing an order?
Please contact us on WhatsApp immediately. If the team hasn't started filming, we can help you edit. Once filming has started, we cannot change the script. WhatsApp is the fastest way to reach us for urgent changes!
What is your refund policy?
Because each video is personalized, refund eligibility depends on the order status and what went wrong. Read our Refund Policy for the current terms. If we made an error, contact support so we can review the order.
Will my video be posted on Social Media?
We respect your privacy. We will never post your video publicly without your explicit permission.
Can I send my photos via WhatsApp?
Yes, absolutely! WhatsApp is the best way to share photos for your custom video. Simply send us the photos you want to include when placing your order or after checkout. You can send multiple photos, and our team will review them to create your perfect personalized video. It's quick, easy, and secure!
How is my video delivered?
We deliver finished videos digitally, primarily through WhatsApp, with email also available. WhatsApp protects messages in transit with end-to-end encryption, and the file can be saved or forwarded after you receive it.
Do you serve international customers?
Yes. WishesVideo serves customers internationally. Because the product is digital, there is no physical shipping; the finished video is sent by WhatsApp or email.
Do you offer corporate or employee appreciation videos?
Yes. WishesVideo can be used for employee appreciation, client thank-you messages, promotions, farewells, and remote team celebrations. See our corporate video gift from Africa guide, then use the main greeting-video builder to choose a crew and enter your personalized details.