Delivery Policy

I. Delivery Scope and Method

1.1 Delivery Scope

Delivery is supported globally with no geographical restrictions. This Policy applies to all video customization services ordered through www.wishesvideo.com.

1.2 Delivery Method

Only digital delivery is provided; no physical logistics is involved. The finished video will be sent in high-definition MP4 format to the email address you provided when placing the order (consistent with Clause 4.4 of the Terms of Service).

1.3 Email Receipt Reminder

Please check your email inbox, spam folder, and other categorized folders (e.g., "Promotions," "Advertisements") simultaneously to avoid missing the email due to system misclassification.

II. Delivery Time Rules

2.1 Regular Delivery Cycle

• Starting from the date of order confirmation (i.e., we receive full payment and your uploaded video materials are successfully submitted), the regular delivery cycle is 1-2 business days (consistent with Clause 4.2 of the Terms of Service).

• Order Processing Time: After the order is confirmed, we will initiate the production process within 1 business day. Delivery will be arranged immediately upon completion of production (no additional waiting time).

2.2 Expedited Delivery Service

• If you select the expedited service (additional expedited fees are required when placing the order), the delivery cycle will be shortened to within 24 hours. The specific time shall be subject to the agreement in the order confirmation email (consistent with Clause 4.2 of the Terms of Service).

• Description of Expedited Service: The day the order is placed is included in the expedited delivery cycle; if we fail to complete delivery within the agreed time, you may apply for a refund of the expedited fee or a full refund as needed (consistent with the breach compensation logic for expedited services in the Terms of Service).

2.3 Delay Notes for Special Cases

• Impact of Weekends/Holidays: Orders placed on weekends or U.S. federal holidays (e.g., Independence Day, Thanksgiving) may experience slight delays in processing and delivery. The delay will not exceed 1 business day, and priority will be given to processing such orders after resuming normal work.

• Impact of Peak Order Periods: If the number of orders exceeds the daily capacity during a certain period, we will notify you of the delay in advance via an official website announcement or email. The maximum delay will not exceed 3 business days (consistent with the delay notification logic in Clause 10.1 "Service Availability" of the Terms of Service).

III. Handling of Delivery Anomalies

3.1 Process for Not Receiving the Video

1. First, check your email (including the spam folder) to confirm whether the email is missing due to classification issues;

2. If you still do not receive the video after the agreed delivery cycle, you may contact customer service via the official email support@wishesvideo.com and provide the order number to inquire about the delivery progress;

3. If it is verified that the delivery was missed or the email failed to be sent due to our fault, we will resend the video within 1 business day without charging any additional fees.

3.2 Handling of Video File Anomalies

• If the video you receive has "material or workmanship defects" (e.g., blurry quality, inability to play normally, damaged files), you must contact customer service within 30 business days of receiving the video and provide relevant evidence (e.g., screenshots of incorrect video segments). We will re-produce and deliver the video for free (consistent with the warranty clause in Clause 14.1 of the Terms of Service).

• If the anomaly is caused by errors in the information you submitted (e.g., incorrect email address, ambiguous material description), reasonable fees for re-production and delivery will be charged based on the difficulty of modification (consistent with the liability logic for "user information errors" in Clause 7.2 of the Terms of Service).

IV. Video Resending Rules

4.1

If you accidentally lose the received video, you may contact customer service to apply for a free resend within 1 year of receiving the video, and you need to provide the order number for verification (consistent with Clause 8.3 of the Terms of Service); after 1 year, we cannot provide the resend service because we do not retain video backups (Clause 8.1 of the Terms of Service: Order records are only retained for 3 months, and no video backups are kept).

4.2 Resending Process

After verifying the order information, customer service will resend the video to the original email address within 1 business day, with no additional operations required from you.

V. Other Notes

5.1 Delivery Notification

After the video is delivered, we will not send a separate "delivery success" notification. You can confirm delivery via your email receipt alert; if you need to confirm the delivery status, you may contact customer service for inquiry at any time.

5.2 Disclaimer for Third-Party Liability

We shall not be liable for video reception failure or delay caused by faults of your email service provider (e.g., Gmail, Outlook) or network outages (e.g., issues with internet service providers) (consistent with the disclaimer logic for "facilities not controlled by us" in Clause 10.3 of the Terms of Service).

5.3 Consultation and Feedback

If you have any questions about this Delivery Policy or need assistance with delivery issues, you may contact us via the official email support@wishesvideo.com. We will respond within 2 business days during working hours (Monday to Friday, 9:00 AM-6:00 PM Eastern Time, excluding U.S. federal holidays) (consistent with the customer service response rules in Clause 16.3 of the Terms of Service).

This Delivery Policy is a supplementary document to the Say wishes Company Terms of Service and has the same legal effect as the Terms of Service; in case of any conflict between the contents of the two documents, the Terms of Service shall prevail.