Regular videos last 40-60 seconds; African-themed videos last 30-60 seconds, which is convenient for sharing on social media.

Video content in any language is acceptable, but each audio clip may only contain one language. For Africa-themed videos, the male voice currently only supports English, and we will gradually roll out other languages for use in the future.

Only positive blessing scenarios (e.g., birthdays, graduations, Father's Day, Mother's Day) are supported, and only positive blessing content is accepted. Content with insults, political sensitivity, or religious sensitivity is rejected. All customized content must be decent; if improper content is found in your request, we will contact you to make modifications before production.

The regular delivery cycle is a maximum of 1-2 days (the regular delivery cycle for some scenarios is 2-3 working days). Slight delays may occur during peak order periods (we limit daily orders to ensure video quality); if there is a delay, wait 1-2 more days before contacting customer service for inquiry.

- Service benefits: Orders are processed with priority, and we strive to deliver within 48 hours.- Time calculation: The day the order is placed is not included in the 48-hour processing cycle.- Breach compensation: If delivery is not completed within 48 hours, you can apply for a refund of the express fee, or a full refund if needed.- Cancellation rule: If you cancel the express service midway, the order will be transferred back to the regular delivery queue and processed according to the regular cycle.

- Service benefits: Demands are given the highest priority; next-day delivery orders are usually completed within 1 day, and priority delivery orders are processed starting from the day after the order is placed.- Special note: All are customized services, so production time needs to be reserved, and the day the order is placed is not included.

After the video is produced, it will be sent to the email address you provided when placing the order in high-definition MP4 format. No additional download tools are needed, and you only need to check your email.

You can either provide your favorite song (must include playback time, e.g., "0:30-0:35", song name, e.g., "Stromae - Alors On", and song link, e.g., YouTube link) or let us select a song that matches the blessing content.

You need to provide 2-4 sentences that you want the people in the video to say (we will write the text on a blackboard or paper), and clearly inform us of the pronunciation requirements for the text to ensure accurate delivery.

You need to upload 1 photo of the person you want to surprise, which will serve as the core material for video customization.

We support internationally accepted payments including PayPal, VISA, Mastercard, AMEX, Discover, Diners, Klarna, and Sofort.

For users in English-speaking countries and regions (such as the United States, the United Kingdom, Canada, Australia, and other countries and regions where English is the primary language), we support the widely used internationally recognized payment methods (including PayPal, VISA, Mastercard, AMEX, Discover, Diners, etc.). Additionally, we offer UnionPay for users in China, provide region-specific payment methods such as IDEAL, KBC Payment, Bancontact, and Belfius Payment for users in the Benelux region, and also support payment methods widely recognized in many European countries like Klarna and Sofort, thus better meeting the payment needs of users in English-speaking countries and different regions around the world.

We support mobile payments including Google Pay and Apple Pay.

We have partnered with payment service provider Mollie. This partnership effectively ensures the payment security for users in English-speaking countries and regions (such as the United States, the United Kingdom, Canada, Australia, and other countries and regions where English is the primary language) when using internationally recognized payment methods like PayPal and VISA. In the future, we will continue to add more payment methods based on the needs of users in English-speaking countries and other regions worldwide, with specific details subject to announcements on the official website.

If you need to modify order details after submission, you must immediately send an email to the official email address (support@wishesvideo.com) with your order number. However, we cannot guarantee the modification will be done, as the team may have already started the production process.

First, check the inbox, spam folder, and other folders of your email (to prevent emails from being misclassified). If you still cannot find the video after the promised delivery time, contact us via the official email address (support@wishesvideo.com), and we will help inquire about the progress.

Yes. If you accidentally lose the received video, we can resend it for free—videos are archived in our system for up to 1 year. You only need to contact customer service and provide your order number, with no additional fees.

No. Refunds are not supported under regular circumstances, as each video is customized according to your exclusive needs and cannot be reused or resold.

Refunds can only be applied for in case of "service abnormalities caused by us" (e.g., failure to deliver as promised for express orders, serious inconsistency between video content and requirements). You need to submit an application via the official email address (support@wishesvideo.com) and provide the order number and relevant evidence (e.g., delay screenshots, video clips with errors), and we will assist in processing after review.

No. We will not arbitrarily share your video recordings on social media (such as Facebook, Instagram, etc.).

If you need to authorize sharing, you must send a message to customer service including your order number, clearly stating "consent to share", and we will only use the video content after obtaining authorization.

The official customer service channel is the email address: support@wishesvideo.com. All questions and applications (including order modification, refund application, video resending, etc.) are handled through this email.

The customer service working hours are Monday to Friday, 8:00-23:00 (excluding legal holidays).

Regular questions will be replied to within 48 hours, and solutions for complex issues (such as refund review, order disputes) will be provided within 7 working days.