Privacy Policy

1. Introduction

1.1 This Privacy Policy (hereinafter referred to as "this Policy") explains how Say wishes Company (hereinafter referred to as "we", "us" or "our") collects, uses, stores, shares and protects your personal information when you use our video customization services (including accessing our website www.wishesvideo.com, placing orders, submitting materials and receiving services).

 

1.2 By using our services, you explicitly acknowledge that you have read, understood and agreed to the entire content of this Policy, and consent to our processing of your personal information in accordance with the provisions herein. If you do not agree to this Policy, please stop using our services immediately.

2. Types of Personal Information Collected

2.1 Information You Voluntarily Provide

Account-related information: When you register an account or place an order, you may provide your full name, email address, contact phone number (optional) and payment account information (e.g., PayPal account details, credit card billing address).

Service-related information: To complete video customization, you may upload image materials (e.g., photos of individuals, scenes), text descriptions (e.g., customization requirements, greeting content) and recipient information (e.g., recipient’s name, email address for video delivery, optional).

Communication information: When you contact customer service, we may collect your communication records (e.g., email content, inquiry topics) and order-related verification information (e.g., order number).

 

2.2 Automatically Collected Information

Technical information: When you access our website, we may automatically collect your device information (e.g., device model, operating system version), browser information (e.g., browser type, language settings), network information (e.g., IP address, network provider) and usage behavior (e.g., pages visited, stay time, click paths) through cookies, web beacons and other technical tools.

Order-related logs: We will record order processing logs (e.g., order confirmation time, payment completion time, video delivery time) to ensure service traceability.

3. Purpose of Personal Information Processing

3.1 Performing the Service Agreement

Completing order fulfillment: Using your name, email address and payment information to confirm orders, process payments and deliver finished videos; using uploaded image materials and text descriptions to produce customized videos.

Providing after-sales support: Using your communication records and order information to respond to inquiries, handle complaints and provide video re-sending services (consistent with Clause 8.3 of the Terms of Service).

 

3.2 Improving Service Quality

Analyzing user behavior (based on automatically collected technical information and usage data) to optimize website functions, adjust service processes (e.g., streamlining order placement steps) and enhance user experience.

Conducting internal service evaluation: Using order processing logs and customer feedback to improve production efficiency and reduce delivery delays.

 

3.3 Complying with Legal Obligations

Retaining necessary personal information (e.g., payment records, order logs) in accordance with U.S. tax laws, consumer protection laws and data retention regulations to respond to regulatory inquiries or legal disputes.

Protecting legal rights: Using your personal information to verify identity, prevent fraud (e.g., detecting abnormal payment behavior) and defend against legal claims.

4. Rules for Storing Personal Information

4.1 Storage Scope and Period

Basic identity information (name, email address): Retained for 30 days after order completion; if there is an after-sales service (e.g., video re-production, complaint handling), retention will be extended to 30 days after the after-sales issue is resolved (to ensure follow-up communication).

Payment records (non-sensitive information): Retained for 1 year after order completion, then anonymized (removing personal identification information such as name and email address) to retain only transaction amount and time for tax filing purposes.

Uploaded image materials: Permanently deleted within 24 hours after the finished video is delivered (we do not retain backup copies of images to minimize data storage risks).

Communication records and order logs: Retained for 3 months after order completion, then irreversibly deleted (consistent with Clause 8.1 of the Terms of Service).

Automatically collected technical information: Retained for 6 months, then aggregated and anonymized to be used only for website operation analysis (no personal identification).

 

4.2 Storage Location and Security Measures

All personal information is stored on secure servers located in the United States, compliant with the U.S. Cloud Act and data protection regulations. We do not transfer or store personal information outside the United States without your explicit consent.

Security protection measures: Adopting encryption technology (e.g., SSL/TLS encryption for data transmission, AES-256 encryption for data storage), access control (only authorized personnel can access personal information) and regular security audits to prevent data leakage, loss or tampering.

5. Sharing and Transfer of Personal Information

5.1 No Unauthorized Sharing

We will not share your personal information with any third parties (including commercial partners, affiliates or other organizations) for marketing, advertising or other non-service-related purposes, except as specified in this Clause 5.

 

5.2 Permitted Sharing Scenarios

Service providers: We may share necessary personal information with third-party service providers who assist in providing services (e.g., payment processors such as PayPal, email service providers such as SendGrid). These providers are required to comply with this Policy and relevant laws, and may only use the information to perform specific service functions (not for independent use).

Legal requirements: We may disclose your personal information if required by law, court order, administrative subpoena or regulatory request (e.g., responding to investigations by U.S. law enforcement agencies).

Protection of rights: We may share personal information to protect our legal rights (e.g., preventing fraud, defending against legal claims) or the safety of users and the public (e.g., handling cases of illegal content uploads).

 

5.3 Transfer of Information in Merger/Acquisition

If we undergo a merger, acquisition, asset sale or other business restructuring, your personal information may be transferred as part of the business assets. We will notify you of such a transfer via email or website announcement at least 30 days in advance, and ensure that the transferee complies with this Policy’s data protection requirements.

6. Your Rights Regarding Personal Information

6.1 Access and Correction Rights

You may request to access the personal information we hold about you (e.g., order records, uploaded materials) or correct inaccurate information (e.g., updated email address) by contacting our customer service (contact information in Clause 10). We will respond to your request within 7 business days.

 

6.2 Deletion and Withdrawal of Consent

You may request the deletion of your personal information if: (1) the information is no longer necessary for service provision; (2) you withdraw your consent; (3) our processing violates laws or agreements. We will complete the deletion within 10 business days and confirm the result to you.

Withdrawing consent: You may withdraw your consent to non-essential information processing (e.g., collecting browsing behavior data) at any time by adjusting website cookie settings or contacting customer service. Note: Withdrawing consent for essential processing (e.g., using email for order delivery) may affect your ability to use our services.

 

6.3 Data Portability Right

You may request to receive your personal information in a structured, machine-readable format (e.g., CSV files of order records) or request us to transfer the information to a third party you designate (subject to technical feasibility). We will fulfill this request within 15 business days.

7. Cookie Usage Rules

7.1 Types and Purposes of Cookies

Necessary Cookies: Essential for website operation (e.g., cookies that retain order information during checkout). These cookies cannot be disabled, as disabling them will prevent you from using core functions.

Analytical Cookies: Used to analyze user behavior (e.g., Google Analytics cookies) to optimize website performance and service quality. These cookies do not identify individual users and only collect aggregated data.

Functional Cookies: Enhance user experience (e.g., cookies that remember your language preferences). These cookies can be disabled without affecting core service functions.

 

7.2 Cookie Management Options

You may manage or disable non-necessary cookies through your browser settings (e.g., Chrome: Settings > Privacy and security > Cookies and other site data; Safari: Preferences > Privacy > Manage Website Data). For details on how to adjust settings for specific browsers, you may refer to the browser’s official help documentation.

 

8. Protection of Minors’ Personal Information

8.1 Minors under the age of 13 may not use our services or provide personal information without the prior written consent of their legal guardians. If we become aware that we have collected personal information from minors without guardian consent, we will delete the information within 7 business days and notify the guardian.

 

8.2 Legal guardians may review, correct or delete the minor’s personal information by contacting our customer service, and may withdraw consent for the minor to use our services at any time.

9. Updates to This Privacy Policy

9.1 We may update this Policy due to changes in applicable laws (e.g., amendments to the U.S. Children’s Online Privacy Protection Act (COPPA), California Consumer Privacy Act (CCPA)), business adjustments or technological developments.

 

9.2 The updated Policy will be posted on the homepage of www.wishesvideo.com with a prominent "Updated Date" (replacing the original effective date). We will also notify you of material updates (e.g., changes to information sharing rules) via email at least 15 days in advance.

 

9.3 Your continued use of our services after the Policy is updated constitutes your acceptance of the revised content. If you do not agree to the updates, please stop using our services immediately.

10. Consultation and Complaint Channels

10.1 Customer Service Contact

If you have any questions, requests or complaints regarding this Policy or personal information processing, please contact us through the following channels:

Official Email: support@wishesvideo.com

Mailing Address: [Say wishes Company Official Address, Available upon Request via Email] (for written complaints only)

 

10.2 Response Time Commitment

For general inquiries (e.g., questions about cookie settings, consent withdrawal), we will provide a response within 24 hours of receiving the request.

For complex issues (e.g., data portability requests, complaint investigations, information deletion applications), we will provide an initial response within 1 business day to confirm receipt of the request, and complete the handling and notify you of the result within the timeframes specified in Clause 6 (e.g., 10 business days for information deletion).

 

10.3 Escalation of Unresolved Complaints

If you are not satisfied with our handling of your request, you may escalate the complaint to the U.S. Federal Trade Commission (FTC) via its official website (https://reportfraud.ftc.gov/) or the relevant state attorney general’s office, in accordance with U.S. consumer protection laws.

11. Miscellaneous

11.1 This Privacy Policy is a supplementary document to the Say wishes Company Terms of Service and has the same legal effect as the Terms of Service. In case of any conflict between this Policy and the Terms of Service regarding personal information protection, this Policy shall prevail; for other matters, the Terms of Service shall prevail.

 

11.2 The governing law for this Policy is the laws of the United States (excluding conflict of laws principles). Any disputes arising from this Policy shall be resolved through negotiation first; if negotiation fails, either party may submit the dispute to the federal court located in the state where our company is registered for litigation.